Delivery FAQs

• What is my estimated delivery time? All delivery estimates can be found on the relevant product page.  Please note the estimated times are in Business Days and exclude the day your order is received. We aim to dispatch all orders within 3 days and delivery within 7 days. 

• How will I know when my delivery will arrive exactly? Once your order has been processed it is passed to the carrier who will contact you directly to arrange or inform you about delivery via call or text in most cases. Please note this can be towards the end of the delivery estimate and then delivered shortly after

• Who is the courier? Our delivery partner varies from product to product. DBFreelance LTD (www.dbfreelanceltd.com) will deliver any Rowlinson Garden Product and other brands use a variety of Royal Mail, Parcel force or own courier drivers. 

• I’m nearly at the end of my delivery estimate and still haven’t been contacted? Please ensure that you have provided us with the correct contact details, mobile numbers are preferred as some carriers do use a text service. If you have not provided the correct details please send us an email as soon as possible so that we can update your details for you. Also please make sure you have checked your voice mail and email/junk recently.

• Will my delivery arrive whilst I am out? Most deliveries may be delivered without a person present, however you will receive contact from the specific courier prior to this. Please be aware our booking service may call from a private number. Smaller items may arrive without booking and you may be carded by the carrier.

• Delivery of Large/Heavy Items – Large/Heavy items will be delivered to the nearest point of your property/kerbside.

Product FAQs

• What products do you sell at Cannock Chase Garden? We stock a wide range of garden furniture, water butts, outdoor heating and outdoor dining products. Whether you’re creating a new garden or updating an established one, we offer products suitable for both.

• What brands do you sell? We offer an extensive range of products from a variety of brands. This includes Outdoor seating and dining, Outdoor heating, water butts, Outdoor play and dog kennels amongst others. 

• Are you goods made from sustainable materials? At Cannock Chase Garden we are very selective over our brand partners. We aim to work with companies based in the UK, who use sustainable materials and match our brand and environmental policies.