Contact Us

Our Customer Service team are always happy to assist and can be contacted using the following methods:

Telephone: 07487 584746 / 01543 211140

(Monday to Friday: 9.00- 1700, Saturday & Sunday: Closed) 

Email: sales@cannockchasegarden or orders@dbfreleanceltd.com

(Please quote your order No. or Delivery Postcode, if referring to an order)

Delivery & Returns

Delivery FAQs

• What is my estimated delivery time? All delivery estimates can be found on the relevant product page  (once options have been selected). Please note the estimated times are in Business Days and exclude the day your order is received.
• How will I know when my delivery will arrive exactly? Once your order has been processed it is passed to the carrier who will contact you directly to arrange or inform you about delivery via call or text in most cases. Please note this can be towards the end of the delivery estimate and then delivered shortly after
• I’m nearly at the end of my delivery estimate and still haven’t been contacted? Please ensure that you have provided us with the correct contact details, mobile numbers are preferred as some carriers do use a text service. If you have not provided the correct details please send us an email as soon as possible so that we can update your details for you. Also please make sure you have checked your voice mail and email recently.
• Will my delivery arrive whilst I am out? Most deliveries may be delivered without a person present, however you will receive contact from the courier prior to this. Please be aware our booking service may call from a blocked number. Smaller items may arrive without booking and you may be carded by the carrier.
• Delivery of Large/Heavy Items – Large/Heavy items will be delivered to the nearest point of your property/kerbside.

Delivery Information

• *Our Free Standard Delivery covers most products and is irrespective of order value
• A sample of brands we sell are unfortunately subject to certain geographical exemptions. This varies by brand and you will be contact if any issue arises.

• As standard, we do not deliver offshore, including UK islands and Northern Ireland.
• If in the unlikely case you place an order and an additional delivery cost is required that was not previously estimated, we will contact you and give you the option of paying the additional charge or cancelling the order and receiving an immediate full refund.
• In some instances the carriers used by our suppliers will contact you to arrange a suitable delivery date. N.B. Not all the carriers can give specific time slots. When the carrier contacts you they will ask about any access issues. Some of the larger items like log cabins are delivered on vehicles fitted with a small crane and as a result the delivery can only be made to the kerb side. Usually if a bin lorry can gain access then so can these larger delivery vehicles.
• Any delivery date and time you are given can only be an estimate. There can be several factors that affect the delivery that are beyond our control and that of our suppliers and the carriers they use.
• As a result of the above point we cannot be responsible for any costs incurred as a result of a late or missed delivery.
• If you are planning to have someone erect or install a product you should wait until the product has been delivered before confirming a date with your contractor.
• If you plan to take time off of work to receive a product you do so at your own risk. We will endeavour to find out from the supplier and their carrier what is happening to your delivery but we are not liable for any late or missed deliveries.
• All delivery timescales are specified in working days and therefore do not include weekends and bank holidays.
• To limit damages in transit and for ease of delivery, items will always come packaged in some way and disposal of any unwanted packaging will be your responsibility. Packaging used can be anything from shrink-wrap to cardboard boxes or even wooden pallets.
• It is important that you provide at least one telephone number at the checkout as some of our suppliers or their designated carrier will contact you to arrange a suitable delivery date.

Availability

As an online retailer, we do not always carry stock of an item and may arrange for your product to be delivered direct from one of our suppliers. As a result we are reliant on the supplier giving us accurate stock levels. But it may be that, between you placing an order when we believe stock to be available and us forwarding your order to the supplier, that stock has been used. In this situation we will contact you to inform you that the product is out of stock. We will inform you if further stock will be available and when. You can then decide if you would like to wait for the stock to arrive. You will always have the option to cancel the order and receive a full refund.

Returns

Under the Consumer Rights Act 2015, whereby the customer has 30 days to reject goods that are unsatisfactory quality, unfit for purpose or not as described, for a full refund. After 30 days the consumer must give the retailer an opportunity to repair, but should the repair fail, then the customer can obtain a full refund or partial refund should they wish to retain the goods. After the first 6 months after delivery, the consumer must prove that the goods were faulty at the time of delivery.

If, when the goods are delivered, they are damaged, have parts missing or they are not the product ordered, please contact us as soon as possible and within at least three days so that we can look to source a replacement product or parts as promptly as possible.

If you wish to cancel your order after delivery: 

• You must inform us in writing or via e-mail within fourteen days starting from the day after delivery.
• You have a statutory duty of care to the products while they are in your possession to ensure that they are not damaged in any way.
• The products must be returned to an address we will supply.
• You can arrange to have the products returned in which case you should arrange to do this within fourteen days from the date of cancellation.
• You can request that we arrange to have the products collected in which case there will be a collection charge.
• The products must be repackaged in suitable materials to ensure that they cannot be damaged while being returned.
• You will be credited for the full amount you paid for the goods less any costs incurred by us in returning the product within 14 days of us receiving confirmation that the goods have been returned and that they are in an acceptable condition.
• You cannot return perishable goods i.e. turf.

In the occasional instance that the goods arrive damaged, we do not advise assembling the product. Please contact us, and we can arrange the dispatch of replacement parts. Please check all components prior to assembly.

Products must not be returned to our office without prior written approval from our office team, who can be emailed at Sales@cannockchasegarden.com or Orders@dbfreelanceltd.com. Any unapproved returns to the showroom may be rejected.

Made to Measure Items

Due to the personal nature of made-to-measure goods, bespoke products are void from return as a change of mind. Although exempt from 14 day return policy, we are pleased to advise that all made to measure orders are still covered by the manufacturers 12 month guarantee.

You have a cooling off time of 2 days following your purchase being successful, at which point you will be free to cancel for a full refund, should you no longer wish to proceed with your order.

Please note that once committing to a bespoke order and paying, and after the cooling off period of 2 days, we may not be able to cancel an order. This is as the work may already be taking place for your order.

In this instance, we may offer either a partial refund for the goods which haven’t been made, or if work has yet to take place we can offer a full refund for cancellation. If you have any queries regarding the return of bespoke items, please don’t hesitate to contact us.

Environmental Policy

Caanock Chase Garden Sales LTD recognises the importance of sourcing as many of its timber based products from sustainable sources as it can.

As a result it is important that our suppliers have a rigid environmental policy in place.

Forest Stewardship Council

Treated Products

Some of the products sold on this website are pre treated and again it is important to Cannock Chase Garden Sales Ltd that our suppliers use only environmentally sound treatment processes that will not harm the environment in general and your environment in particular.

Sustainable Packaging

Our responsibility to the environment includes being compliant with the Consumer Information Obligation; in order to meet this, we provide information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tips. The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle. This information is available via the following link: https://www.complydirect.com/the-recycling-room

Modern Slavery Policy

1. Purpose

   Cannock Chase Garden Sales LTD is committed to ensuring that modern slavery, human trafficking, forced labour, and exploitation have no place in our business operations or supply chains. This policy outlines the steps we take to prevent, identify, and address risks of modern slavery.

2. Scope

   This policy applies to all employees, contractors, suppliers, and business partners of Cannock Chase Garden Sales.

3. Our Commitment

• We support the principles of the Modern Slavery Act 2015.
• We are committed to ethical business practices and ensuring that workers are treated with dignity and respect.
• We expect the same high standards from all suppliers and partners. Due to the e-commerce nature of our business, we cannot always ensure the same standards are utilised by our suppliers, however we aim to only trade with organisations whose values reflect our own.

4. Risk Management

   Although the risk of modern slavery in our direct operations is low, we acknowledge that risks may exist within supply chains, particularly where products are sourced internationally. We will:

• Carry out due diligence on suppliers where appropriate.
• Require suppliers to confirm compliance with modern slavery laws.
• Take steps to investigate and act upon any concerns raised.

5. Employee Responsibilities

   Employees are encouraged to remain vigilant and report any concerns relating to modern slavery in our operations or supply chains. Reports can be made confidentially to management without fear of retaliation.

6. Supplier Code of Conduct

   All suppliers and contractors working with Cannock Chase Garden Sales must:

• Comply with applicable modern slavery legislation.
• Not use forced, compulsory, trafficked, or child labour.
• Provide safe, fair, and legal working conditions.

7. Training and Awareness

   We will provide employees with awareness of modern slavery risks relevant to our business and industry.

8. Review

   This policy will be reviewed annually and updated where necessary to reflect best practices and legislative requirements.

Data Protection & Privacy Policy

Introduction

Welcome to Cannock Chase Gardens privacy notice.

Cannock Chase Sales (collectively referred to as “Cannock Chase Sales”, “we”, “us” or “our” in this privacy notice) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data both generally and when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

This privacy notice aims to give you information on how we collect and processes your personal data whether through your use of this website or otherwise, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or promotion.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller 

Cannock Chase Garden Sales Ltd is the controller and responsible for this website and the processing of your data.

We have appointed a data privacy team who are responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights (see the section entitled “your legal rights” at section 10 below), please contact the data privacy team using the details set out below. 

Contact details

Our full details are:

Full name of legal entity: Cannock Chase Garden Sales LTD

Email address: sales@cannockchasegarden.com 

Postal address: 4 Station Court, Cannock, WS11 0EJ

Telephone number: +44 (0)7487 584746

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 21 May 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data-includes first name, last name, username or similar identifier, title and gender.
• Contact Data-includes billing address, delivery address, email address and telephone numbers. 
• Financial Data-includes bank account and payment card details. 
• Transaction Data-includes details about payments to and from you and other details of products and services which you have purchased from us.
• Technical Data-includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platford and other technology on the devices you use to access this website. 
• Profile Data-includes your username and password, purchases or orders made by you, preferences, feedback and survey responses.
• Usage Data-includes information about how you use our website, products and services. 
• Marketing and Communications Data- includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We generally do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing materials to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback

• Automated technologies or interactions.As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
• Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:

(a) analytics providers such as Google based outside the EU;

(b) advertising networks such as Facebook based inside or outside the EU;

(c) search information providers such as Google, Bing, based inside or outside the EU;

• Contact, Financial and Transaction Data from providers or technical, payment and delivery services such as Paypal, Worldpay, based inside or outside the EU

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Please see the section headed “Lawful Basis” in the glossary at paragraph 10 below for the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us via the contact details set out at section 1 above.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us, via the contact details set out at section 1 above, if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Cannock Chase Garden Sales for marketing purposes.

Opting out

You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time via the contact details set out at section 1 above.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly..

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us via the contact details set out at section 1 above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us via the contact details set out at section 1 above.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to find out about the rights set out above, please see the Glossary section below and in particular the section headed “your legal rights”. If you wish to exercise any of the rights set out above, please contact us via the contact details set out at section 1 above.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us via the contact details set out at section 1 above.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES                                                                                                                   

Internal Third Parties                                                         

Other companies in the Group acting as joint controllers or processors and who are based in the EU and provide IT and system administration services and undertake leadership reporting.

External Third Parties                                                        

• Service providers acting as processors based within the EU who provide IT and system administration services.
• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EU who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
• Fraud Prevention Agencies such as WorldPay & Sage

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Terms & Conditions

This website is operated by Cannock Chase Garden Sales LTD, a company incorporated in England and Wales with company number 13148658 referred to as (“Cannock Chase Garden sales, we or us”).

Registered Office:

Cannock Chase Garden Sales Ltd, 4 Station Court, Cannock, WS11 0EJ

As a user of this website, you acknowledge that any use of this website including any transactions you make, are subject to our terms and conditions below (which include any other sections e.g. Delivery & Returns Policy and the Privacy Policy).

Please:

• read through these terms and conditions carefully before using this website;
• print a copy for future reference;
• read our Privacy Policy regarding your personal information and
• read our Delivery and Returns Policy regarding delivery of your product and returning your product

1. TERMS OF USE

 1.1 We reserve the right to change these terms and conditions at any time.  Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free.  However, due to the nature of the Internet, this cannot be guaranteed.  Also your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will attempt to limit the frequency and duration of any such suspension or restriction.

1.3 This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose without our express written consent.  You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cannock Chase Garden Sales and its affiliates without express written consent.  You may not use any Meta Tags or any other “hidden text” utilising Cannock Chase Garden Sales or its affiliates’ names or trademark without the express written consent of Cannock Chase Garden Sales. 

1.4 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

1.5 You understand that you, and not Cannock Chase Garden Sales are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

1.6 You must not use the website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
• to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
• to cause annoyance, inconvenience or needless anxiety.

1.7 This website is only for supply of products to customers in mainland UK addresses. Certain areas of the UK will be subject to additional charges over and above the price of the product as displayed on our website which includes our standard delivery charge only.

 1.8 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors.  You are permitted to use this material only as expressly authorised by us or our licensors.

1.9 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website.  You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. 

1.10 This website has links to external sites operated by other parties and we cannot be held liable for the accuracy or suitability of any information held on these websites. We cannot be held liable for any loss or damage to you as a result of visiting these websites.

2.  FORMATION OF CONTRACT

2.1 These terms and conditions shall apply to all contracts for the supply of goods by us to you.

2.2 Upon receipt of your order we will send to you an order acknowledgement email detailing the goods you have ordered.  Please note that this email is not an order confirmation or order acceptance from Cannock Chase Garden Sales.

2.3 No contract exists for the sale of any goods until the goods have been despatched to you or you have been informed of their despatch. 

2.4 These terms and conditions in conjunction with the details in your order confirmation cannot be amended by any verbal communication unless any such amendment has been agreed in writing by both parties.

3. DESCRIPTION AND PRICE OF THE GOODS 

3.1 The price of the goods ordered will be as shown on our website at the time the order is placed and are quoted in Pounds Sterling. The price includes VAT and delivery to areas of the UK mainland defined by our Standard Delivery. Delivery to areas not part of our Standard Delivery may require you to pay an additional delivery charge, or may be undeliverable. Further details relating to our Standard Delivery can be found on our Delivery and Returns web page.

3.2 The goods are subject to availability. If on receipt of your order the goods ordered are not available in stock, we will inform you as soon as possible, and refund or re-credit any sum that has been paid or debited from your credit card for the goods.

3.3 Every effort is made to ensure that prices shown on our website are accurate. We have the right to correct the price after your order and inform you as soon as possible and offer you the option of reconfirming the order at the corrected price or cancelling the order. If you decide to cancel, we will refund or re-credit any sum that has been paid or debited from your credit card for the goods.

3.4 While every effort is made to provide accurate descriptions and photographs on the web site our suppliers do have the right to amend the product from time to time. If you are buying a product to fulfill a specific purpose you must check with our Customer Services to ensure that the product is capable of fulfilling your requirements. The images displayed on our website are provided by our suppliers and any colours can only be used as a guide.

3.5 All sizes quoted in descriptions are nominal sizes and are taken from information given to us by our suppliers. While we take all reasonable care in providing this information we cannot be held responsible for any issues arising from inaccuracies in this information. If you have a specific requirement that need accurate measurements please contact us and we can liaise with our suppliers to ensure that the measurements are accurate.

3.6 Products that are manufactured from timber are subject to natural environmental processes that can cause the timber to expand or contract and this can cause splits or cracks or blemishes which are natural in such products. Where timber has been subjected to pressure treatment a small coating that resembles fungus may be present. This is not a fungus and is a natural result of the treatment of the timber. The deposit can be removed using normal cleaning processes and cannot be considered a defect. 

4. PAYMENT

4.1 Payment of the price for any goods ordered is due in pounds sterling on ordering the goods.

4.2 No payment shall be deemed to have been received and no order shall be processed or goods delivered until we have received cleared funds or confirmation of a valid credit card payment.

4.3 Payment may be made by credit or debit card or any other option available on the website.

5. DELIVERY

5.1 Goods will be delivered to the address given when you place your order, except that deliveries are not made outside mainland UK. Should you wish to subsequently change the delivery address or method of delivery you will also be required to pay an additional charge.  

5.2 If we are unable to supply the goods ordered for any reason, we have the right to cancel the order and we will inform you as soon as possible, and refund or re-credit any sum that has been paid by or debited from your credit card for delivery.

5.3 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date. In such circumstances you may be required to pay an additional charge to cover the re-delivery or storage of the goods. This is subject to a maximum of two delivery attempts in total being made before the contract is treated as void allowing the goods in question to be resold.

5.4 Every effort will be made to deliver the goods within the time specified in the order, any date quoted for delivery is approximate only. However, we will not be liable for any losses suffered through any reasonable or unavoidable delay in delivery. 

5.5 The risk of loss or damage to the goods passes to you when they are delivered or on the date of first attempted delivery.

5.6 Title to any goods you order on this website shall pass to you on delivery of the goods provided that we have received payment in full for the goods.

5.7 You are responsible for checking the goods on delivery and noting any damage on any delivery notes you are asked to sign. In any case you must inform us in writing or e-mail of any damage within three days of receiving the goods if we are to accept that the damage was sustained prior to you accepting the delivery and arrange a replacement with the supplier. Details can be found on our Contact Us web page.

Under the Consumer Rights Act 2015, whereby the customer has 30 days to reject goods that are unsatisfactory quality, unfit for purpose or not as described, for a full refund. After 30 days the consumer must give the retailer an opportunity to repair, but should the repair fail, then the customer can obtain a full refund or partial refund should they wish to retain the goods. After the first 6 months after delivery, the consumer must prove that the goods were faulty at the time of delivery.

5.8 If the type and/or quantity of goods delivered is not what was ordered you are required to inform us in writing or e-mail within three days of delivery of the goods so that we can inform the supplier to arrange a replacement or subsequent delivery. Details can be found on our Contact Us web page.

5.9 We are entitled to both deliver goods in installments or together and each delivery shall constitute a separate contract.

5.10 It is the responsibility of the buyer to dispose of any unwanted packaging that the item ordered comes with (e.g. cardboard box, wooden pallet, etc).

5.11 Should your purchase be subsequently refunded (either partially or fully) whilst you are still in possession of the goods, the retention of title of these goods reverts back to ourselves, Cannock Chase Garden Sales Ltd, from point the refund was issued. As we hold retention of title, we reserve the right to collect said goods, unless we specify in writing that you can keep these goods.

6. RIGHT OF CANCELLATION

6.1 Under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract at any time up to the end of fourteen days after you receive the goods. 

6.2 To exercise the right of cancellation, you must give written notice, within the time frame defined in 6.1, to us by hand, post or email, at the address, or email address shown below, giving details of the goods ordered, your order reference and (where appropriate) your delivery address.

6.3 If you wish to cancel your order after delivery, for distance sales, Under the Consumer Contacts (Information and Additional Charges) Regulations 2013, the following shall apply:

• you can arrange to have the goods returned yourself at your cost and responsibility within a period of fourteen days from the cancellation date.
• you can request that we arrange to have the goods collected. In this case we will charge you for the cost of returning the goods.

If applicable for return, all Goods must be returned prior to any refunds being issued.

6.4 If you exercise the right of cancellation you have a statutory duty to take reasonable care of the goods while in your possession. We would consider the following as you not taking reasonable care and therefore we will be able to claim against you for breaching your statutory duty.

• For products that are supplied flat packed and/or require assembly by you we would consider the process of starting the assembly as you not taking reasonable care.
• Any painting, treatment or modification to the product we would consider as you not taking reasonable care.
• The goods must be suitably packaged to prevent any damage or loss to the goods while being returned. Failure to do so will be considered as you not taking reasonable care.

6.5 Once you have notified us that you are cancelling the contract, we will, within 14 days, refund or re-credit any sum that has been paid or debited from your credit card for the goods less any charges relating to the cost of returning the product and any charges resulting from the goods being damaged while in your possession. If no goods are being returned the 14 days is from the cancellation date. If goods are being returned the 14 days is from the receipt of goods by us or our supplier or by you providing evidence that the goods have been collected.

6.6 If you do not return the goods as required, we may charge you a sum not exceeding the actual costs of recovering the goods.

6.7 You do not have the right to cancel the contract if the order is for goods which by their nature cannot be returned or are liable to deteriorate, expire rapidly or are perishable (for example turf).

6.8 We have the right to cancel the order if

• the supplier of the goods does not deliver to the area of the UK mainland as specified on the delivery address
• there are inaccuracies in the price and/or other descriptions on our website which relate to a product you have ordered.
• there is insufficient stock with our suppliers to fulfil your order

6.9 Products must not be returned to our office address, without prior written approval from our team, who can be emailed at Orders@dbfreelanceltd.com or sales@cannockchasegarden.com. Any unapproved returns to the registered may be rejected.

7. WARRANTY

7.1 All goods supplied are warranted free from defects for 12 months from the date of supply.  This warranty does not affect your statutory rights as a consumer.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.

7.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify us in writing at the address, phone number or email address shown below.  We will then advise you of our returns policy.

8.  LIMITATION OF LIABILITY

8.1 Nothing in these conditions excludes or limits the liability of Cannock Chase Garden Sales:  

(a) for death or personal injury caused by Cannock Chase Garden Sales’ negligence; or

(b) under section 2(3), Consumer Protection Act 1987; or

(c) for any matter which it would be illegal for Cannock Chase Garden Sales to exclude or attempt to exclude its liability; or

(d) for fraud or fraudulent misrepresentation.

8.2 Subject to condition 8.1:

(a) Cannock Chase Garden Sales’ total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to a replacement of the goods supplied pursuant to that contract or (at our option) a refund of the purchase price relating to that contract; 

(b) Cannock Chase Garden Sales shall not be liable for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract; and 

(c) Cannock Chase Garden Sales will use its reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website and Cannock Chase Garden Sales accepts no liability of any kind for any loss or damage from action taken or taken in relation on material or information contained on the site.

8.3 This clause 8 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.  

8.4 Goods are supplied on the basis that they will be used for domestic use only.  If you are planning to use them for business purposes, Cannock Chase Garden Sales excludes (to the fullest extent permitted by law) those warranties and conditions relating to fitness of the goods for a particular purpose. Cannock Chase Garden Sales also withdraws your rights to the statutory cancellation period of 7 business days which is applicable in consumer contracts only.

8.5 Cannock Chase Garden Sales shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 

8.6 Cannock Chase Garden Sales cannot be liable for any issues relating to planning consent or building regulations that arise from erecting buildings purchased via our website.  

9. DATA PROTECTION

9.1 We will only use the information provided by you in accordance with the Privacy Policy. Our Privacy Policy can be found here.

10.  GENERAL

10.1 If any provision of the contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the contract and the remainder of such provision shall continue in full force and effect.

10.2 These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

10.3 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

10.4 Cannock Chase Garden Sales reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

10.5 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999 except that a person who is a permitted successor or assignee under condition 10.4 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.

10.6 No consent from the persons referred to in this condition 10.5 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

10.7 Competition winners adhere to our website terms and conditions

11. Made To Measure/Bespoke Items

Due to the personal nature of made-to-measure goods, bespoke products are void from return as a change of mind. Although exempt from 14 day return policy, we are pleased to advise that all made to measure orders are still covered by the manufacturers 12 month guarantee.

You have a cooling off time of 2 days following your purchase being successful, at which point you will be free to cancel for a full refund, should you no longer wish to proceed with your order.

Please note that once committing to a bespoke order and paying, and after the cooling off period of 2 days, we may not be able to cancel an order. This is as the work may already be taking place for your order.

In this instance, we may offer either a partial refund for the goods which haven’t been made, or if work has yet to take place we can offer a full refund for cancellation.

If you have any queries regarding the return of bespoke items, please don’t hesitate to contact us.

12. COMPETITIONS

By agreeing to our terms and conditions, you are also agreeing to the terms and conditions for any competition we may be running. Competition terms can be found here.

13. PROMOTIONS

Any promotional code(s) which are distributed are not to be used in conjunction with other promotions/offers. This includes ad hoc quotes and sale prices, and applies both instore and online. Promotional codes do not apply to items which are already discounted/on promotion. 

14. COMMUNICATIONS & COMPLAINTS

Our initial points of contact for communications are via email (sales@cannockchasegarden.com or orders@dbfreelance.com) or on 07487584746.

If you are not satisfied with our response(s) or wish to raise a formal complaint regarding your experience, our complaints procedure is to write to us on the below address by post:-

Cannock Chase Garden Sales Limited

4 Station Court

Cannock

WS11 0EJ

Formal complaints will then be reviewed internally to our senior team, who will relay their feedback.